Privacy Policy

 

At 7Apricot, we are committed to protecting the privacy and security of our customers’ personal information.  This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, make a purchase, or interact with our services.  By using our website and services, you consent to the practices described in this policy.

 

Information We Collect

Personal Information

  • When you place an order or create an account, we may collect personal information such as your name, email address, shipping address, and payment details. We use this information to process your orders, provide customer support, and personalize your shopping experience.

Usage Information

  • We collect no-personal information about your interactions with our website, such as IP addresses, browser type, operating system, and referring URL. This information is used to analyse trends, administer the site, and gather demographic information.

Use of Information

  • We use the collected information to process and fulfil your orders, communicate with you about your purchases, and provide customer support.
  • With your consent, we my send you promotional emails or newsletters about our products, discounts, and special offers. You can opt out of receiving such communications at any time.
  • We may use the information to improve our website, analyse trends, and personalize your experience.
  • We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent. However, we may share your information with trusted third-party service providers, who assist us in operating our website, conducting business, or providing services to you.

Data Security

  • We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
  • However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

Third Party Links

  • Our website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of these websites.  We encourage you to review the privacy policies of those sites before providing any personal information.

Children’s Privacy

  • Our website is not intended for use by children under the age of13.  We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us to have it removed.

Your Rights

  • You have the right to access, correct, or delete your personal information. I fyou wish to exercise these rights, please contact us. We will respond to your request within a reasonable timeframe.

Changes to the Privacy Policy

  • We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. It is your responsibility to review this policy periodically.nIf you have any questions or concerns about our Privacy Policy, please contact us for further assistance.

 

Disclaimer

 

The information provided on this website is for general informational purposes only. While we strive to keep the information up to date and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website, you may be able to link to other websites that are not under our control. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

The inclusion of any products or services on this website does not imply or guarantee their availability. We reserve the right to modify, discontinue, or update any products, services, or information without prior notice.

All product images, descriptions, and specifications are provided by the manufacturers or suppliers, and we do not guarantee their accuracy or completeness. It is your responsibility to verify any information or specifications before making a purchase.

Any personal information or data you provide through this website is subject to our Privacy Policy, which can be found.

This disclaimer is subject to change without notice, and it is your responsibility to review and understand this disclaimer before using our website or making any purchases.

 

Return and Warranties Policy

 

The following outlines terms and conditions (T&Cs) for returns, exchanges, and warranties.  By making a purchase from our website, you agree to comply with this policy.

 

Policy for Return or Refund of Products

All buyers who purchase 7Apricot’s products are entitled to a full return within 15 days of receipt at no cost to them. Buyers can request for a return/refund for the following reasons:

  • Non-receipt - buyers did not receive their order.
  • Damaged item(s) or Others - this includes change of mind and/or item(s) not meeting expectations. For damaged items, buyers can choose specific sub-reasons: scratch/dents, shattered/broken products, spilled liquid/contents.
  • Other types of damages.
  • Missing items(s).
  • Empty/Suspicious Parcel refers to the case where the buyer receives a parcel that either contains nothing or irrelevant item(s) they should have received based on their order.
  • Expired items -this includes cases where delivered item(s) are incomplete, buyer received empty parcel or received item(s) have already expired.

7Apricot offers no guarantee of any nature for the timeliness of the refunds reaching your account. The processing of payment may take time and it is subject to the respective banks and/or payment provider internal processing timeline.

All costs associated with the refund process imposed by the processing bank and/or payment provider shall be borne by 7Apricot.

All refunds are conditional upon our acceptance of a valid return of the product.

7Apricot reserves the right to modify the mechanism of processing refunds at any time without notice.

All refunds shall be made via the original payment mechanism and to the person who made the original payment, provided that such refund is processed within 60 days from the time payment was successfully completed.

Eligibility

  • You may request a return or exchange within 30 days from the date of delivery.
  • To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when received.
  • Certain products, such as perishable goods, intimate or sanitary items and personalized items or custom-made items, are exempt from being returned or exchanged unless they arrived damaged or defective.

Return Process:

  • To initiate a return or exchange, please contact xxxxxxxxx to obtain a Return Merchandise Authorization (RMA) number.
  • Clearly mark the RMA number on the outside of the package and include a copy of the original invoice or receipt.
  • You are responsible for the return shipping costs unless the item received was damaged, defective, or incorrect due to our error.

Refunds and Store Credit:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange.
  • If approved, refunds will be processed back to the original method of payment. Please allow a reasonable processing time.
  • In some cases, we may offer store credit as an alternative to refunds.

 

Warranties

 

Warranty Coverage:

  • 7Apricot offers warranties on certain products. The specific warranty details for each product will be provided on the product page or packaging.
  • Warranties typically cover defects in materials or workmanship under normal use for a specified period from the date of purchase.
  • Warranty coverage is subject to the terms and conditions provided with the product.

Warranty Claims:

  • To file a warranty claim, please contact our customer support team at XXXXXXXXX with your order information and a detailed description of the issue.
  • We may require photographic evidence or additional information to assess the claim.
  • If the warranty claim is approved, we will provide instructions on how to proceed, which may include repair, replacement, or a refund at our discretion.

Warranty Limitations:

  • Warranties do not cover normal wear and tear, misuse, accidents, or damage caused by unauthorized modifications or repairs.
  • Warranty coverage may be voided if the product is used in a manner not intended by the manufacturer.

Please note that this Return and Warranties policy is subject to change without prior notice. It is your responsibility to review this policy periodically.  Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns about this policy, please contact our customer support team for further assistance.

 

Shipping Terms

Shipping Methods:

  • We offer shipping within Singapore using reputable courier services.
  • The available shipping methods will be displayed during the checkout process.
  • The shipping cost will be calculated based on the weight, dimensions and destinations of the package.

Order Processing Time:

  • After placing an order, please allow 1-2 business days for order processing and verification.
  • During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Timeframe:

  • The estimated shipping timeframe will depend on the destination and the selected shipping method.
  • Most orders within Singapore are delivered within 3-7 business days from the date of shipment.
  • Please note that unforeseen circumstances or delivery disruptions beyond our control may cause delays.

Shipping Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.
  • You can use the tracking number to monitor the progress of your shipment on the courier’s website.

Shipping Restrictions:

  • We currently ship within Singapore only.
  • Certain products may have additional shipping restrictions due to legal or safety reasons. Such frestrictions will be clearly stated on the product page.

Address Accuracy:

  • It is your responsibility to provide accurate and complete shipping information.
  • Please ensure that your shipping address is correct and includes any relevant details (e.g. unit number, business name) to facilitate smooth delivery.

Failed Delivery Attempts:

  • If the courier is unable to deliver the package due to an incorrect address, absence, or refusal to accept the shipment, additional delivery attempts of fees may apply.

Shipping Charges and Taxes:

  • Shipping Charges will be displayed during the checkout process before you confirm your order.
  • Any applicable taxes, customs duties or import fees imposed by the destination country are the responsibility of the recipient.

Order Tracking and Support:

  • If you have any questions or concerns regarding the shipping of your order, please contact our customer support team at xxxxxxxxx
  • We will be happy to assist you with tracking your shipment or resolving any shipping-related issues.